Privacy & Cookie Policy David Fishwick

Thank you for visiting www.davidfishwick.com. By using our website you are accepting our privacy policy and terms and conditions.

David Fishwick Minibus Sales (“We / Us”) is committed to protecting and respecting your privacy.

This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation, the data controller is David Fishwick Minibus Sales Byron Road Colne Lancashire BB8 0RF

You may contact us directly with regards to any data protection concerns at [email protected]

Information we may collect from you, the purpose for processing your information and the lawful basis for processing.

Legitimate interests:

Information that you provide by filling in forms on our site www.davidfishwick.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. This is so we can respond to your request. When you report a problem with our site. This is so can we can respond to the error, where appropriate.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. The legitimate interest pursued is to improve our organisations performance, and to gain insight from our customers to offer them better products

If you contact us with a general query, we may keep a record of that correspondence. The legitimate interest pursued is to improve our organisations performance and to respond to our customers effectively

We may collect information about your computer, including where available your IP address, operating system and browser type. Also details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, for system administration. This is statistical data about our users’ browsing actions and patterns. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data. This data is anonymised and does not provide the ability for us to identify you. The legitimate interest pursued is to analyse the performance of our website and ensure it is meeting the requirements of our customers.

Consent:

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

On 26 May 2011, the rules about cookies on websites changed. You may delete and block all cookies from this site, but parts of the site may not work. You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Except for essential cookies, all cookies will expire after 30 days.

We may also ask you for information when you enter a competition or promotions.

Sensitive personal data:

We do not normally collect or store sensitive personal data (such as information relating to health, beliefs or political affiliation) about our customers. However, there are some situations where this will occur. If this does occur, we’ll take extra care to ensure your privacy rights are protected.

The categories of recipients of your data:

We will share your data when necessary with the following categories of recipient:

Brokers to assist in the opening of accounts or to resolve issues you may raise.

Our IT managed service providers who host our applications to enable us to manage your account

Legal parties, including our solicitors and courts

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our staff, members, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Sending data outside of the European Economic Area:

The data that we collect from you may be transferred to, and stored at, a destination within the European Economic Area (“EEA”). It may also be processed by employees who work for us or for one of our suppliers. These workers maybe engaged in, among other things, the provision of support services We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

How Long we store information:

We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed). We continually review what information we hold and delete what is no longer required.

We never store payment card information. Under the GDPR, you have the right to ‘block’ or request the deletion or removal of personal data to prevent further processing. This right to erasure is also known as ‘the right to be forgotten’. Specific circumstances in which you can request the deletion or removal of personal data includes:

Where the personal data is no longer necessary for the purposes for which it is collected or otherwise processed

Where you withdraw consent

When you object to the processing and there is no overriding legitimate interest for continuing the processing

Where the personal data was unlawfully processed (i.e. otherwise in breach of the GDPR)

Where the personal data has to be erased in order to comply with a legal obligation

In case a deletion is not possible due to legal, statutory or contractual retention periods, or if it requires disproportionate efforts or prejudices your legitimate interests, the data will be blocked instead of deleted.

You also have the right to see what personal information we are processing. This can be requested by emailing us using [email protected]

There will be no charge for this service. If however, you log multiple requests, then there may be nominal charge which we will request to cover the administration of these requests. You may also request from us a copy of the personal data which has been processed through automated means. This will be provided in a structured, commonly used, and machine-readable format (where technically feasible) which you may then transmit to another controller. You have the right to request us to send this to another controller on your behalf, but only if this is technically feasible for us to do so.

You have the right to withdraw your consent for us to collect, process and store your data at any time. If you wish to withdraw your consent, please confirm this in writing to [email protected]

If you have a complaint about any aspect of data protection or if you feel your privacy has been breached by us, we would like to hear from you. To help us investigate and resolve your concerns as quickly as possible, please contact us at [email protected]

If you are unhappy with the final response you have received from David Fishwick Minibus Sales, you have the right to complain to the supervisory authority, the Information Commissioner’s Office (ICO) within three months of your last meaningful contact with us. You can call the ICO on 0303 123 1113 or by visiting their website: https://ico.org.uk/. You will be required to provide personal data, and this is a requirement to enter in to contract. You are obliged to provide this data. Failure to provide this personal data may mean we will be unable to execute the contract and could result in termination of our services. If at any time we intend to further process your personal data for a reason not originally communicated, we shall provide you, prior to that processing taking place.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. If you register with us or if you continue to use our site, you agree to our use of cookies.

On 26 May 2011, the rules about cookies on websites changed. You may delete and block all cookies from this site, but parts of the site may not work. You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site. Except for essential cookies, all cookies will expire after 30 days

Cookie Information

Cookies are small text files that are placed on your computer by websites that you visit or certain emails you open. They are widely used in order to make websites work, or work more efficiently, as well as to provide business and marketing information to the owners of the site. For more detailed information about cookies visit www.allaboutcookies.org

How to control and delete cookies

We do not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. Please be aware that restricting cookies may impact on the functionality of websites. We use a number of suppliers who also set cookies on our website on our behalf in order to deliver the services that they are providing.

List of the main cookies

Here is a list of some cookies that may be set by us while using our web site ASPSESSIONID and ASP.NET_SessionID allow us to recognise your requests from page to page. This allows us to remember your previous selections and choices, navigate back to previous pages etc. These cookies are removed when you close your browser.

AutoChat may be set if we use live chat on our web site. This is a web site analytic cookie.

Google.com provides web site analytics and may set the following cookies __utma, __utmb, __utmc, __utmz

Third Party Cookies

We use a number of suppliers who also set cookies on our website on its behalf in order to deliver the services that they are providing. We sometimes embed photos, video, social sharing icons and other content from external websites such as YouTube, Flickr and social networking sites such as Facebook, Twitter and Google+. As a result, when you visit a page with content embedded from one of these sites you may be presented with cookies from their website. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these. Here is a list of some cookies that may be set by our third parties while using our web site:

  • yahoo.com
  • twitter.com
  • api.twitter.com
  • addthis.com
  • youtube.com

Flash Cookies (local shared objects)

From time to time, we may use Adobe's Flash Player to deliver content. To improve user experience, Local Shared Objects - or Flash Cookies as they are commonly known - are employed to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored on a user's terminal much the same as cookies are, however it is not possible to manage them at browser level in the same way. The Adobe website provides comprehensive information on how to delete or disable Flash cookies either for a specific domain or for all websites - see Here for details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications.

Privacy

Information that is gathered from visitors

Almost all Web servers record users requests made upon them (such as the visitor's IP address, browser type, referring page and time of visit) in log files.

How the Information is used

The information is used to enhance the vistor's experience when using the website to display personalised content.

Personal data, such as names and email addresses will not be sold, rented or leased, and not kept longer than required to provide the service it was supplied for.

E-mail may be sent to you for the purpose you registered but will not be used for unrelated marketing.


Visitor Options

If you have subscribed to our newsletter, you may unsubscribe by replying to any of the email correspondants and simply state you wish to unsubscribe to the service.

VisitorChat

This website uses Visitor Chat to provide you with immediate communications with our dealership, in order to facilitate this Visitor Chat act as a Data Processor and the following cookies are set on your machine.

Name Provider Purpose Expiry Type
io cs1.visitor.chat Preserves user session state across page requests. Session HTTP Cookie
vcd visitor.chat Sends active sub-account data when the visitor is in multiple conversations. Session HTTP Cookie
vci visitor.chat Used to identify a unique visitor. Used to generate anonymous statistical data on how visitors use the website. Persistent HTML Local Storage
vcmb visitor.chat Shows a message notification if the chat box is closed. Session HTTP Cookie
vcst visitor.chat Sends a chat box state (open/close) to Visitor Chat. Session HTTP Cookie

Further information on Visitor Chat’s data protection policy can be found on the Visitor Chat website

Chat